Messaging, chat bots and improving the customer experience - Interview with Donna Peeples

Episode 198 of the Punk CX: Customer Experience Insights with Adrian Swinscoe podcast, hosted by Adrian Swinscoe, titled "Messaging, chat bots and improving the customer experience - Interview with Donna Peeples" was published on December 5, 2019 and runs 29 minutes.

December 5, 2019 ·29m · Punk CX: Customer Experience Insights with Adrian Swinscoe

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Episode Description

Today’s interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. Donna and I had a great chat about a number of things including Pypestream, what they are up to, chat bots, getting the most out of them and how customers react to them.

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