MFSA103: Your Call Is Important To Us

Coordinating travel, as with coordinating a lot of things these days, involves a lot of time waiting on hold on the telephone. As such, I am becoming something of a hold music aficionado. On many recent calls the music has been punctuated with a repetitive series of apologies explaining that, due to the pandemic, hold times are longer than they might otherwise be. If the past two years have taught me anything, it is the extent to which a pandemic involves an awful lot of waiting, and more than a few apologies. For more than two years, it has felt that relationships with friends and family overseas have been on hold. As such it was great to reconnect during a recent return trip to Canada, and to spend some quality time with loved ones. While telephone and video connections are valuable, they do not fully replace the magic of real human connection.