Michael Cervino WINS by Navigating the Seas of Pandemic and AI in Managed Services

Send us Fan MailJoin Carrie Richardson, Partner at Richardson & Richardson Consulting and Founder of Croocial as she asks entrepreneurs an important question, "What's Important Now?"Starting with his founders journey, and ending with his latest WIN,  this week's guest is Michael Cervino from Circle Square Consulting in Pennsylvania.Michael has built a business in three years that is already outperforming  70% of the companies in his industry.Join me as Michael recounts his voyage from support work with managed service providers to captaining his own ship in the stormy seas of a global pandemic. His story is one of tenacity and evolution, navigating the profound personal and professional metamorphoses that come with trading an operational helm for the crowning challenge of business ownership. Michael's reflections on the pivotal role of empathy and responsibility shine a light on the human aspect of leadership, underlining the impact of our decisions on employees and their families. This episode peels back the layers of maintaining core values and a customer-centric focus while embracing technological advancements as a beacon for guiding a business to success.Step into the burgeoning realm of artificial intelligence in managed services, led by Michael's expert navigation through the opportunities and cautionary tales that accompany AI's integration into industries teeming with technical acumen. We'll dissect the nuanced balance between leveraging tools like ChatGPT for legal contract creation and the imperative for human vigilance amidst data security concerns. As we investigate the evolving landscape of AI models, like GPT-4, Michael shares insights on the importance of AI education, stringent vendor selection, and the irreplaceable role of MSPs in maintaining security and compliance. Amidst these discussions, we're left with Michael's optimistic forecast for a year brimming with potential and his unwavering belief in the enduring value and triumphs that Circle Square and the managed services industry stand to offer.Want to be a guest on WIN?   Here's the link to apply!  https://randr.consulting/connect Carrie Richardson and Ian Richardson host the WIN Podcast - What's Important Now?They are the co-founders of Fox & Crow Group, a software development company building growth platforms for MSP and IT channel businesses.Learn more at:Fox & Crow Group - the MSP Sales Process platform and all-in-one CRM solution Fox & Crow Instinct - the MSP Decision Intelligence Platform for IT Channel VendorsFox & Crow Jackdaw - Competitive Intelligence Reports on Demand for MSP businesses Book time with Carrie here!Be a guest on WIN!  We host MSP channel founders, executives and sales and marketing leaders who are willing to share advice with other IT channel firms on how to build, grow or sell a business using examples from their own experience.