Michael Fraccaro, Former Chief People Officer at Mastercard

SummaryIn this episode of the Built by People podcast, Michael Fraccaro shares his remarkable career journey from being a high school teacher to becoming the Chief People Officer at MasterCard. He discusses the challenges of scaling culture in a large organization, the importance of measuring cultural health, and the significant outcomes of cultural transformation. Michael also reflects on his experiences and offers valuable advice for future HR leaders, emphasizing the need for adaptability, curiosity, and optimism in the evolving landscape of human resources.Takeaways- Michael transitioned from teaching to HR after a pivotal conversation.- Adaptability is crucial when moving between different cultures.- Scaling culture requires a clear North Star and stakeholder engagement.- The MasterCard way is defined by three pillars: creating value, growing together, and moving fast.- Employee feedback was integral to defining MasterCard's culture.- The Culture Health Index measures cultural effectiveness across multiple dimensions.- Leadership development is essential in a hybrid work environment.- Embedding culture into performance management is key to sustainability.- HR is on the brink of significant transformation.- Future HR leaders should remain curious and optimistic.Chapters00:00 Michael's Career Journey: From Teacher to CHRO02:44 Scaling Culture at MasterCard: Challenges and Strategies05:28 Measuring Culture: The Culture Health Index08:00 Outcomes of Cultural Transformation at MasterCard10:54 Reflections and Advice for Future HR LeadersOur SponsorPrevi is an employer network that provides private pricing for employees. Joining the Previ network allows employees to save on necessities they already pay for, such as cell phone service and insurance. Previ saves the average employee $2,200/year. ⁠Join at no cost to the company.⁠