Michael Sternberg, Referrals

SUMMARY: In this episode of Sales Bites, host Will Jenkins sits down with Michael Sternberg, Director of Sales at 3PL Systems, to unpack the power of referrals in driving real sales growth. They explore how trust and consistency turn customers into your strongest advocates, why incentives matter, and how to earn the right to ask for referrals. Michael shares proven referral strategies from his experience in sales and logistics, highlighting why your most loyal customers often make the best salespeople. From networking and business development to building long-term trust, this episode delivers actionable insights for anyone in sales, freight brokerage, or 3PL looking to grow faster through authentic customer relationships. 🎧 Available on YouTube, Apple Podcasts, and Spotify. TAKEAWAYS: Referrals close faster and more consistently than cold leads. You must earn the right to ask for referrals. Trust fuels every great referral. Incentives can help motivate customers to share your brand. Consistency creates credibility and repeat business. Your happiest customers are your best sales reps. Networking within your industry can open new doors. Trust is easy to lose, protect it. Always ask new customers for referrals. Good service creates good karma, and more business. CHAPTERS: 00:00 — Introduction to Sales and Referrals 02:23 — Why Referrals Drive Stronger Sales Growth 06:10 — How to Build Trust That Converts 10:20 — Incentivizing Referrals and Rewarding Customers 13:32 — The Karma of Sales and Final Thoughts EPISODE CREDITS: Host, Will Jenkins Creative Director, Erin Sweeney Edited and mixed by Keenan McCarthy Music licensed through Envato LINKS: Be sure to follow and tag @JourneyDelivers on LinkedIn Instagram Twitter Facebook TikTok YouTube ABOUT THE JOURNEY PODCAST: Welcome to The Journey Podcast, where we talk freight, sales, tech, the market and everything in between. Hosted by Will Jenkins, CEO and Founder of Journey, this show pulls from years of building & scaling freight brokerages along with the work our team does with hundreds of clients. We break down how brokers grow, how teams sell, how leaders hire, and what it takes to perform at a high-level in this industry.