Michaels Uses Personalization, KPIs to Get Creative with Rewards Program

from Leaders in Customer Loyalty, Powered by Loyalty360

Send us Fan MailSachin Shroff is the Vice President of Loyalty and Customer Relations Management at Michaels, a one-stop shop for all things arts and crafts across North America with more than 1,200 stores in 49 states and Canada.Loyalty360 CEO Mark Johnson spoke with Shroff about Michael and its loyalty and rewards program, personalization, and customer engagement efforts. Click HERE to read the feature article. Click HERE to read the feature article.

Episode metadata supplied by the publisher feed · Published May 25, 2021

Embed this episode

Attribution link and audio player

NOW PLAYING

Michaels Uses Personalization, KPIs to Get Creative with Rewards Program

0:00 26:57

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Leaders in Customer Loyalty, Powered by Loyalty360?

This episode is 26 minutes long.

When was this Leaders in Customer Loyalty, Powered by Loyalty360 episode published?

This episode was published on May 25, 2021.

Can I download this Leaders in Customer Loyalty, Powered by Loyalty360 episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!