Micro / Macro Issues with Matt Kurowski and Jack Monson

Today’s guest is Matt Kurowski, Chief Operating Officer of Soccer Shots.  Matt is an operations pro, long-time marketer, integrator, and franchise geek! He shares examples of how analysis at the micro level is improving systems at the macro level in franchise systems and other business models.  How do you start to uncover micro issues? How does this affect system-wide marketing, staffing, franchisee satisfaction, and franchise development?    Learn more about the rapidly growing Soccer Shots Franchise as well as our sponsors Social Joey and Gusto!