Microsoft CSP Operations: Billing, AI, and the Future of Partner Growth | Ebrahim Nalwala, Work 365 | Episode 325

In this episode of PartnerTalks, Rick McCutcheon speaks with Ebrahim Nalwala, Co-founder and CRO of Work 365, about the growing complexity of Microsoft CSP operations. The discussion covers billing automation, subscription renewals, Azure usage management, price changes, customer self-service, and how Partners can prepare for usage-based billing and AI-driven business models. Ebrahim shares why clean, connected data is essential for AI success and why visibility across subscriptions, recurring revenue, and customer information is becoming increasingly important for Microsoft Partners. The Infinity Group customer story mentioned in this episode can be viewed here: https://www.linkedin.com/events/7460327265080520704?viewAsMember=true