Microsoft’s Carol Hutchinson on how AI-driven personalization will fundamentally reshape the customer experience

In this VISION by Protiviti podcast, Protiviti director Greg Hunter sits down with Carol Phillips Hutchinson, General Manager of Global Advertising at Microsoft, to discuss her more than 30 years at the firm leading a creative team that develops and articulates the overall advertising strategy worldwide, including AI-driven personalization that will completely reshape the overall customer experience. She discusses the evolution of customers at Microsoft, technology and pace of change challenges, balancing brand and product and the next challenge for leaders.You can visit Carol Phillips Hutchinson’s LinkedIn page here: www.linkedin.com/in/carol-phillips-hutchinson-8a72674/You can visit Greg Hunter’s LinkedIn page here: www.linkedin.com/in/greghunter425/  To hear more VISION by Protiviti podcasts and view additional content about the customer experience, please visit https://vision.protiviti.com/