Microsoft's Contact Center Evolution with Peter Ruiter

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM

FULL SHOW NOTES
https://www.microsoftinnovationpodcast.com/669

Peter Ruiter shares his journey from PHP developer to Microsoft MVP, highlighting his career transformation and expertise in Microsoft's contact center technology.

• Born in the Netherlands with a family that spans continents – wife from Argentina, two sons aged 14 and 10
• Started in Media Technology, working with PHP and marketing automation before transitioning to Microsoft technologies
• Currently serves as Principal Solution Architect and Cloud Domain Lead at Capgemini
• Leads Power Platform initiatives within Capgemini Netherlands, focusing on complex Dynamics projects
• Passionate about Microsoft's contact center capabilities which integrate Teams, Dynamics, and Azure Communication Services
• Explains how Microsoft's platform approach gives it advantages over competitors like Genesis and Amazon Connect
• Provides insight into the practical considerations of implementing contact center solutions, including cost comparisons
• Planning to speak at the BizApps Summit in Düsseldorf and attend the MVP Summit

OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

Support the show

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith