Microsoft’s Customer Insights with Satish Thomas

FULL SHOW NOTEShttps://podcast.nz365guy.com/172A Brief introduction about Satish Thomas' life – Personal, Educational and Career Background – started as an intern in Microsoft  Discussion about his interests, hobbies and the great things about Botswana, Southern Africa  Find out about the book Satish wrote and what he learnt from that experience   Satish's involvement in Microsoft Dynamics Lifecycle Services and how it started  The methodologies involved in Microsoft Dynamics Lifecycle Services (LCS)  Satish's journey to working with Microsoft  An overview of Microsoft Customer Insights  What Satish thinks about Microsoft AppSource   If Satish is going to re-build AppSource today, would he do anything differently?   The portfolio Satish is currently responsible for – what would a partner be working with and what will the customer see in the market now  Learn more about what a customer data platform (CDP) is and how does it help your business  The reasons why Microsoft built Customer Insights and its origin   The type of industries who are using this technology particularly the Microsoft Customer Insights  What kind of data sets people commonly use  Companies and industries that are taking advantage of Microsoft Customer Insights   System wise, where do these data coming from?  ISV Story for Microsoft Customer Insight products  What excites Satish about the Wave 1 announcement  Resources and training materials available for the community to access – Dynamics 365 Customer Insights and Customer Insights in a day workshop   Books and ResourcesBooks – https://www.amazon.com/Satish-Thomas/e/B00AVRC7DU%3Fref=dbs_a_mng_rwt_scns_share Dynamics 365 Customer Insights Blogs – https://community.dynamics.com/365/aicustomerinsights/b?PostSortBy=MostRecent&pifragment-98081=1Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith