Microsoft’s Customer Insights with Satish Thomas

FULL SHOW NOTES
https://podcast.nz365guy.com/172

• A Brief introduction about Satish Thomas' life – Personal, Educational and Career Background – started as an intern in Microsoft  
• Discussion about his interests, hobbies and the great things about Botswana, Southern Africa  
• Find out about the book Satish wrote and what he learnt from that experience   
• Satish's involvement in Microsoft Dynamics Lifecycle Services and how it started  
• The methodologies involved in Microsoft Dynamics Lifecycle Services (LCS)  
• Satish's journey to working with Microsoft  
• An overview of Microsoft Customer Insights  
• What Satish thinks about Microsoft AppSource   
• If Satish is going to re-build AppSource today, would he do anything differently?   
• The portfolio Satish is currently responsible for – what would a partner be working with and what will the customer see in the market now  
• Learn more about what a customer data platform (CDP) is and how does it help your business  
• The reasons why Microsoft built Customer Insights and its origin   
• The type of industries who are using this technology particularly the Microsoft Customer Insights  
• What kind of data sets people commonly use  
• Companies and industries that are taking advantage of Microsoft Customer Insights   
• System wise, where do these data coming from?  
• ISV Story for Microsoft Customer Insight products  
• What excites Satish about the Wave 1 announcement  
• Resources and training materials available for the community to access – Dynamics 365 Customer Insights and Customer Insights in a day workshop   

Books and Resources

• Books – https://www.amazon.com/Satish-Thomas/e/B00AVRC7DU%3Fref=dbs_a_mng_rwt_scns_share 
• Dynamics 365 Customer Insights Blogs – https://community.dynamics.com/365/aicustomerinsights/b?PostSortBy=MostRecent&pifragment-98081=1

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith