Microsoft's Path to Customer Obsession with Global General Manager of Customer & Partner Experience Amanda Sachs

This is the 100th episode of the Chief Customer Officer Human Duct Tape show, and I have YOU to thank for it! In this episode, I speak with Amanda Sachs, General Manager, Customer & Partner Experience, at Microsoft. We discuss how she created a path for her global role leading customer experience across all of Microsoft, and how she has engaged with the organization to translate CEO Satya Nadella's mantra of "customer obsession" into its operating model, engineering and culture.