Minisode 1: Ghost Patients: When Your Receptionist Costs You Business

Guest: Jasmine from Ignite When a potential patient contacts your practice three times and still can't get proper help, is their negative review justified? In this revealing minisode, Jasmine – Ignite's dental expert with years of experience as a dental nurse and TCO – dissects a review from someone who never even made it to the dentist's chair. She explains why front desk interactions can make or break your practice and offers practical solutions for small practices without dedicated reception staff. Through this real-world example, you'll discover how seemingly small communication failures create devastating first impressions that send patients straight to your competitors. If you're wondering why potential patients ghost your practice before booking, this episode delivers the unfiltered truth about the patient experience that happens before treatment even begins.   If you're looking to get a tailored content strategy made for you and your clinic, ⁠check out Ignite and book a free strategy call.