Miro CEO on reaching 100m users + 250k orgs, permission to win, hybrid pricing, more | Andrey Khusid

In this episode of Second Acts, Krish is joined by Andrey Khusid, founder and CEO at Miro.Andrey shares notes on: Miro's AI-native second act and how it's enabling them to expand horizontally and vertically at once while serving 100m users and most of the Fortune 500, the inputs that help Andrey constantly assess and intuit market fit, Miro's portfolio of bets approach, what strategic enterprise AI deployments actually demand, why monetization has long been a cross-functional team effort at Miro and why Andrey has always been part of it, how Miro is evolving beyond per-seat pricing, why he's back in founder-led sales mode, shifting from role-based to skill-based "maker teams", re-earning product-market fit: "it's not constant, we have to win it again and again," why Andrey is turning to Brian Balfour's Four Fits framework as they chart their “best-of-suites” path with AI, and much more.—Chapters:00:00 - Episode highlights 01:28 - Episode intro04:27 - Broad and deep JTBD09:57 - A best-of-suite strategy13:40 - Data behind Andrey’s intuition16:14 - A portfolio of bets19:40 - “PLG is not a business model”24:16 - Evolving beyond per-seat pricing28:50 - Miro’s monetization team31:10 - The AI-led enterprise shift34:28 - Founder mode redux41:00 - Re-earning PMF49:14 - Hiring former founders56:00 - “Discipline is critical” 59:50 - 0-1 maker teams01:01:38 - The enduring Four Fits 01:04:50 - Resilience —Referenced:Miro MCP (Model Context Protocol) Menlo Ventures 2025 reportSlack OpenAI/ChatGPT Anthropic/Claude Gemini Granola Jeff Chow Jakob Knutzen Butter Tony Beltramelli Uizard Brian Balfour The Four Fits framework (updated for the AI era) — Connect with Andrey:LinkedIn —Connect with Krish:LinkedIn X —About Chargebee:Chargebee helps thousands of recurring revenue businesses unlock second acts of scale with transformative billing, monetization, and growth infra.