Missed Phone Calls

NOTES: ● Dr. Glenn Vo was happy to sit down with an old friend for this week’s episode of the Nifty Thrifty podcast. Many members of the community are familiar with his guest, Corey Pinegar, the CEO of Callforce. ● Cory knows about a “gold mine” in your practice, just like in Glenn’s practice—and that “gold mine” is your existing patients. o Many of us focus on those fancy marketing campaigns we put in place, but we don’t realize we’re leaving money on the table. Up to 30% of missed calls are from existing patients. ● Although you may own the practice, you share your workload. Your teammates may be the ones punching in numbers on the telephone or picking up calls. Callforce steps in to make communication more fluid than ever before. ● Cory is a popular resource for the Nifty Thrifty community. Most members are familiar with his business, as Cory and his team currently serve over 2,500 dental practices throughout the United States and Canada—including Glenn and his team. ● Glenn had to host this week’s episode from within his practice walls, and he made sure to demonstrate how he uses Callforce in the office every day. ● Corey always loves coming back onto the Nifty Thrifty podcast. After all, Callforce found its start within our community. Glenn and Cory are old buddies. They got together for their first FB Live a little over five years ago (right when Callforce was getting started) where Glenn helped Cory land the clients he needed to launch into success. ● Callforce’s services revolved around helping practice owners with overdue patient recall. ● During the “Great Resignation,” it’s more important than ever to retain your staff. Glenn thinks that Callforce has been tremendously helpful in helping him keep his team loyal. ● Callforce helps Glenn retain his staff because, with their services, there’s no need to overwhelm his front office until they, too, resign. Callforce offers a great way to keep things running smoothly behind the scenes and support your existing staff (so you can focus on rebuilding your team). ● Glenn advises all his listeners to take tips from Cory and his team on how to showcase excellent customer service skills. Callforce has a track record of addressing each of Glenn’s questions and concerns, ASAP. ● That said, Cory wanted Glenn’s listeners to know that he welcomes any criticism of their services or customer service capabilities. He and his team only see these critiques as opportunities for improvement, and Cory knows that no product goes without problems—overcoming them is the key to getting better. ● While Callforce initially specialized in overdue patient re-care, they’ve evolved to offer five total services: overdue patient recall, unscheduled treatment calls, rollover calls during the day as well as missed calls after-hours, managing your live webchat, and insurance verifications. ● Learn about: o How can Callforce help you with unscheduled TX calls, reactivation of overdue hygiene patients, overflow phone calls, and insurance verification? o What services does Callforce offer, in addition to recalls? o How can you afford Callforce? What does the pricing look like? o And more! ● It’s free to sit down for a call and even get a customized report. Schedule a trial at www.getcallforce.com and don’t forget to check out their Nifty Thrifty Deal. NIFTY DEAL: ● No Set-Up ● $250 Of Free Service ● Reduced Pricing GET YOUR DEAL HERE: https://info.getcallforce.com/niftythrifty