EPISODE · Mar 28, 2009 · 3 MIN
Missing! Systems Thinking for Customer Experience Business Results
from Improving Customer Experience · host Lynn Hunsaker
All of the recent customer experience studies indicate that vital linkages are broken between survey results and business results, views of what customers want, brand promise and what's delivered. What's missing here is systems thinking! From the blog Customer Experience Optimization: (3:30) - Sign-up for ClearAction Newsletter.
Embed this episode
NOW PLAYING
Missing! Systems Thinking for Customer Experience Business Results
0:00
3:29
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Improving Customer Experience?
This episode is 3 minutes long.
When was this Improving Customer Experience episode published?
This episode was published on March 28, 2009.
Can I download this Improving Customer Experience episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!