Mitől lesz gördülékeny egy szolgáltatás? | Mi a kérdés? Wilson Lucával

from Brain Bar · host Brain Bar

Biztosan neked is volt már részed igazán gördülékeny szolgáltatásban, legyen szó egy app használatáról vagy éttermi kiszolgálásról. Na de hogyan készül egy ilyen élmény? Ki felel érte, hogy például egy fizikai térben minden bútor pontosan ott legyen, ahol szeretnéd, és ott találj meg minden információt, ahová kényelmes nézned? Az új Mi a kérdés? podcastben Wilson Lucával, az OTP Bank service design szakértőjével beszélgetünk arról, milyen gondolkodási folyamatok és mennyi empátia áll egy hibátlan ügyfélélmény hátterében, és hogyan lehetsz te magad a saját életed service designere. Learn more about your ad choices. Visit megaphone.fm/adchoices

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This episode is 42 minutes long.

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This episode was published on November 8, 2023.

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