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MM 18: The Science of Customer Service - Does Comcast care? episode artwork

EPISODE · Aug 4, 2014 · 1H 10M

MM 18: The Science of Customer Service - Does Comcast care?

from Marketing Mavericks (Audio) · host TWiT

Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes. Host: Tonya Hall Guests: Frank Eliason, Ted Nardin, and Augie Ray Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsors: lynda.com/mm ziprecruiter.com/mm

Episode metadata supplied by the publisher feed · Published Aug 4, 2014

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MM 18: The Science of Customer Service - Does Comcast care?

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