MM18 - Ultimate Operations Management, UPS

UPS is the most successful delivery company in the world. Established in 1907 by an ambitious 19-year-old entrepreneur, Jim Casey, UPS is rated as #48 on the Fortune 500 list for 2016.  Today's podcast in an interview with a UPS driver, truly where the rubber meets the road in regards to delivery of the goods. Mr. Nate Way, a relatively new UPS employee (35 months), discusses his normal workday. Driving around the rural roads of Williamsport, Pennsylvania, Nate relates about the structured, operational approach that UPS applies to his daily duties. Nate explains the DIAD (Delivery Information Acquisition Device) which serves as his workday assignment checklist. He explains the magic of Orion (On Road Integrated Optimization and Navigation), used to maximize truck flow and route optimization, and how he's accepted the worker/vehicle tracking environment known as telematics. Mr. Way and his job at UPS illustrates the omnipresence of Big Data in Big Business and how UPS has applied metrics analysis to a company that moves over 15,000,000 packages a day. An associated video can be found at the provided VIMEO hyperlink: https://vimeo.com/218982357