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Dec 4, 2025 35 min

Modern Knowledge Management: Unlocking Real CX Results

from CX Gurus Hosted by Tyler Dixon, Darren Prine

Guest: Tyler Dixon, SVP of Sales at LivePro Host: Darren Prine — The Contact Center Gurus Podcast Connect with us: Website: https://cloudtechgurus.com/ YouTube: The Contact Center Gurus Podcast Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

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What this episode covers

Most AI projects fail long before the technology is even tested — because the knowledge behind them is weak. In this episode, Darren Prine sits down with Tyler Dixon, SVP of Sales at LivePro, to break down why modern knowledge management is becoming the backbone of customer experience and AI readiness. You’ll learn: Why nearly 90% of AI projects fail The truth about “garbage in → garbage out” How a single source of truth transforms every channel What Gen Z expects vs. traditional callers How knowledge impacts training time, accuracy, and customer satisfaction What leaders must fix before scaling AI The future of knowledge management in CX If your team is exploring AI, automation, or self-service, this conversation will help you build a strong foundation that delivers real results.

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Modern Knowledge Management: Unlocking Real CX Results

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How long is this episode of CX Gurus?

This episode is 35 minutes long.

When was this CX Gurus episode published?

This episode was published on December 4, 2025.

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