Modernizing Electronic Tip Payments with Kickfin

RA Ventures runs a growing family of restaurant brands that includes 110 Grill, Evviva Trattoria, and Oar & Iron, with 55 locations powered by smart systems and even smarter people. In this Digital Hospitality episode, Shawn Walchef spotlights how a team of behind-the-scenes leaders brought major change to daily operations through Kickfin, the digital tipping platform that replaced hours of manual cash handling with instant, secure payouts. Renie Faddoul, Stephanie Sundberg, and Brianna Jordan share how technology like Kickfin improves safety, retention, and transparency while freeing managers to focus on what really matters: training teams and delivering great hospitality. Interview Takeaways: Digital Tips, Real Impact – Kickfin didn’t just modernize tip-outs for RA Ventures. It gave hours back to managers, increased safety for employees, and made pay transparent and immediate. For a company built on hospitality, technology that saves time and builds trust is worth every investment. Technology Should Start With Pain, Not Hype – Before adding new tools, the team studies real operator challenges and only moves forward if the solution makes daily work easier. Kickfin became the model for what good tech looks like, simple, responsive, and built for restaurants, not around them. Systems That Serve People – Renie Faddoul, Stephanie Sundberg, and Brianna Jordan see technology as a way to support people, not replace them. Automating repetitive tasks lets their teams spend more time training, connecting, and creating hospitality moments that guests actually feel. Episode Links: RA Ventures: https://www.raventures.net/ 110 Grill: 110 Grill Evviva Trattoria: Evviva Trattoria Oar & Iron: Oar & Iron Kickfin Online: https://kickfin.com/ Kickfin LinkedIn: https://www.linkedin.com/company/kickfin/ Kickfin YouTube: https://www.youtube.com/@kickfin2618 Kickfin Instagram: https://www.instagram.com/kickfin/ Kickfin Facebook: https://www.facebook.com/kickfin/ About Our Sponsors DAVO: DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either. Click here to learn more Marqii: Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators. Click here to learn more