Modernizing Healthcare Payments with Katie Whalen, Head of Strategic Partnerships for Merchant Solutions at Fiserv

Healthcare payments are still far too fragmented, creating friction for both patients and providers at one of the most important moments in the care journey. In this episode, Katie Whalen, Head of Strategic Partnerships for Merchant Solutions at Fiserv, discusses how Clover PracticePay is helping modernize payment workflows for small and mid-sized healthcare providers. She explains why healthcare remains underserved when it comes to efficient payment infrastructure, how disconnected systems create unnecessary back-office work, and why a better payment experience can also improve transparency, cash flow, and patient satisfaction. Katie also shares how Fiserv is bringing lessons from retail, restaurants, and other service industries into healthcare, using connected payment tools, claims reconciliation, and smarter patient-facing technology to reduce friction across the entire process. Tune in and learn how better payment experiences could become a powerful driver of transformation in healthcare! Resources: Connect with and follow Katie Whalen on LinkedIn. Follow Fiserve on LinkedIn and visit their website!