Mom-Powered Healthcare Call Center w/ Erika Sanchez Ep 85 The Lyndsay Stafford Show

Lindsey sits down with Erika Sanchez, CEO of Healthcare Call Center, to unpack how a team of stay‑at‑home moms is transforming patient communication for surgeons, dentists, and IVF clinics nationwide. They dive into the power of real human connection in an AI world, the business case for empathetic call handling, and how small businesses can use AI to save hours a week without losing the human touch. Timestamps:01:00 – From local healthcare marketing to national call center CEO 01:40 – Hiring the first stay‑at‑home mom and jumping to a 50 percent booking rate 02:31 – Who Healthcare Call Center serves and how the service works 03:55 – The real cost of missed calls and burned‑out front office staff 05:15 – Why Erika draws a hard line on AI handling sensitive medical calls 06:50 – Human connection as a premium in a hyper‑digital world 08:11 – Homeschooling, entrepreneurship, and building a remote “family” team 11:20 – The Chamber luncheon that opened Erica’s eyes to AI 13:50 – Using AI agents to send emails, fill spreadsheets, and move leads in the CRM 16:46 – Is AI coming for your job? Separating tasks from human judgment 18:20 – Why Erika still hires designers, SEO pros, and review experts 20:05 – A simple playbook for small businesses to adopt AI safely and smartly 22:00 – Leveling the field: enterprise‑level tools under 300 dollars a month 23:45 – Scaling fast and creating flexible jobs for stay‑at‑home moms nationwide Healthcare Call Center website: healthcarecallcenter.com Email Erika: [email protected] Podcast Studio and Producer: ItsYourShow.co