More Human Than Human? GenAI Customer Service at Bolt

Imagine Generative AI handling tens of thousands of conversations with your customers daily. Science fiction? Not at Bolt where this has been in production since the summer of 2023. In this episode, Mikhail Korolev – head of the data science team at Bolt’s food delivery service – shares the challenges and hard earned best practices for operationalizing a GenAI application that dramatically lowers cost while also increasing customer satisfaction. Join us as we discuss:How to leverage GenAI to automate customer service conversationsHow to manage inconsistency and mitigate risk in GenAI appsHow to protect sensitive data and comply with regulatory requirements with GenAI