More secure logins raise concerns about digital inclusion

You may have noticed that more and more websites now ask for an extra step when you log in. It's called multi-factor authentication, so instead of just entering a password, users are asked to provide a second form of identification, like a code sent to their phone or email. It's one of the measures ManageMyHealth implemented following last year's data breach. But while it helps protect personal information, is it making life harder for some older New Zealanders? Chief Executive of Gorilla Technology Paul Spain spoke to John Campbell.