More Than a Car Wash: How Tommy's Express Is Building Community in Midland | #92

What makes someone choose one car wash over another?Logan sits down with Tom Terry, Site Leader at Tommy's Express Car Wash, to talk about bringing a new business to Midland, creating memorable customer experiences, and why putting people first has been the key to their success.Tom shares how Tommy's Express has grown by focusing on exceptional customer service, investing in employees, supporting local organizations, and creating an experience that keeps customers coming back.In this episode, you'll learn: Why Tommy's Express chose Midland  What makes their car wash different from the competition  The importance of customer service in today's world  How they develop future leaders from within  Why they believe in giving people second chances  The story behind one of their most loyal customers  Why community involvement matters to their business  How unlimited memberships work  What goes into building a successful local business Whether you're an entrepreneur, business owner, or someone who appreciates great customer service, this episode is full of valuable insights. Stay Connected with Us!Please like, share, and subscribe to the #TalkMidland Podcast to stay updated on future episodes and help spread the word about the amazing people and programs in Midland, Michigan.Follow #TalkMidland on social media for the latest updates and episodes:@TALKMIDLANDJoin the conversation and be part of the Midland, Michigan community!#TalkMidland Chapter Notes00:00 – Meet Tom Terry How Tommy's Express came to Midland03:45 – Building a New Business Why Midland was the perfect location08:30 – What Makes Tommy's Different Hot water, free vacuums, and customer service14:20 – Creating a Better Customer Experience Memberships, technology, and convenience20:10 – The Story of Derek A customer who reminds everyone why people matter26:15 – Why Businesses Open Near Competitors The strategy behind location selection32:30 – Developing Future Leaders Growing employees from within39:00 – Giving People Second Chances Building a workplace that cares46:15 – Community Partnerships Supporting Midland schools and nonprofits53:00 – Why Customer Service Still Wins Old-school values in a modern businessKeywordsTommy's Express Car Wash, Tom Terry, Midland Michigan, Customer service, Small business, Car wash, Leadership, Employee development, Midland Business, Entrepreneurship, Local business, Community involvement, Unlimited car wash, Talk Midland Podcast, Midland MI