More Than A Motto - Interview with Justin Robbins of Metric Sherpa

Today’s episode of the Punk CX podcast features Justin Robbins, Founder & Principal Analyst at Metric Sherpa, Inc and a newly minted author. Justin joins me to talk about his new book called: More Than A Motto: Reignite Your Purpose, Rediscover Your Joy At Work. We discuss the highlights from the book, including the leadership blind spot, that burnout is a system outcome, not a personal failure, why purpose breaks without rhythm, and the RHYTHM model. This interview follows on from my recent interview – The split personality disorder plaguing many brands – Interview with Ping Wu of Cresta – and is number 576 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.