Motor Mouth Podcast 6: Whiplash reforms fatigue and building a stronger customer journey

This week’s podcast brings you two topics in one episode. Jonathan Swift, content director for Insurance Post, interviews Simon Gallimore, vice-president for casualty and motor claims at AIG, on the topics of whiplash reforms and the customer journey.Hear Gallimore’s take on the current state of the whiplash reforms, the path we took getting here and what we hope to see from the reforms when more is known of their impact.Gallimore also talked on how motor insurers must continue, particularly in today’s market, to improve and enhance the customer journey, building a better experience for customer holders. Can we move motor insurance out of its ‘grudge purchase’ position?Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector. Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - [email protected] Hosted on Acast. See acast.com/privacy for more information.