Moving the Needle with People with Brandon Batt of The Tabletop Group

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailBrandon Batt, Founder and CEO of The Tabletop Group, joins Zack Oates to break down why guest experience always starts with people. After spending more than a decade leading people strategy at Savory Fund, Brandon shares what he has learned about hiring leaders, investing time in the right team members, and building consistency that guests trust.Zack and Brandon discuss: Why guest experience is the employee experience in public Where leaders should invest their time How consistency builds trust with guests Focusing on strengths instead of only fixing problems Why people drive the last foot of the guest experienceThanks, Brandon!Links:https://www.linkedin.com/in/brandon-c-batt/https://www.linkedin.com/company/the-tabletop-group/https://thetabletopgroup.com/

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This episode is 16 minutes long.

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This episode was published on February 17, 2026.

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