MS Dynamics 365 - A Misstep: with Reg Cracknell
from The Inquisitive Analyst Hosted by Marcus Udokang
In his interview, Reg Cracknell stresses that delivering systems on time and to specification does not ensure business success without shared understanding. He reflects on lessons learned from enterprise platform work, where unclear assumptions and misaligned expectations leads to operational pain and rework. Reg urges BAs to focus on outcome-driven thinking and rigorous upfront analysis to ensure enterprise systems truly support business needs. It's also clear communication that positions BAs as stewards of decision making and business results rather than mere requirement translators. See the YouTube video at https://www.youtube.com/watch?v=n8PKnNqRjSA See the book's website at evolvinganalyst.com. Look out for more 𝙏𝙝𝙚 𝙀𝙫𝙤𝙡𝙫𝙞𝙣𝙜 𝘼𝙣𝙖𝙡𝙮𝙨𝙩 book review interviews.
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