MSMA Strategic Partner Spotlight: Callagy Recovery - Episode 1

In this episode, MSMA Board of Trustees member Dr. M. Craig Moffett sits down with Fernando Valencia and Dr. Brian Hart of Callagy Recovery — MSMA’s newest strategic partner — for a clear, practical breakdown of the No Surprises Act and the arbitration process physicians now face. The conversation covers: What the No Surprises Act requires How Independent Dispute Resolution (IDR) arbitration works Why many practices struggle with denials and underpayments How Callagy Recovery supports physicians at zero financial risk Steps practices can take to strengthen their cases and recover revenue Dr. Moffett brings the on-the-ground perspective of a rural family physician who understands how delayed or reduced reimbursement affects access, stability, and community health. Fernando and Dr. Hart share how Callagy Recovery partners with medical associations nationwide to protect practices, restore fairness, and help physicians recover the payments they’re owed. This episode offers essential insight for any practice navigating the post-NSA reimbursement landscape. For information on how you can work with Callagy Recovery, please email Natalie Hutto at [email protected].