My Operations Manager Quit—And She Knew Everything
from Fix My Business
Erin asks: "My operations manager just gave notice after three years. She knows everything. I thought I had systems, but most of our system was just her knowing what to do. I don't even know where half the passwords are. How do you build a business that doesn't collapse when one key person walks out?" In this episode, Scott diagnoses the linchpin problem, shares his core rule ("if it's not documented, it doesn't exist"), and reveals the "vacation as pressure test" framework. You'll learn how to name every process, why vacations should be true vacations, and how cross-training reveals documentation gaps. Plus: what happens if something happens to YOU? The bottom line: If it's not documented, it doesn't exist. Treat every vacation as a pressure test. Build a business that operates without any single person—including you. Got a business question? Ask Scott here: scotttodd.net/ask
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