My Top 4 Professional Services Metrics – Billable Utilization

In episode #252, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on billable utilization. - What is billable utilization? - What’s a good percentage? Check out my professional services post about PS metrics: https://www.thesaascfo.com/how-to-effectively-manage-your-professional-services-team-with-metrics/