MyNDTALK - Talking to Crazy - Dr. Mark Goulston

Talking to Crazy - Dr. Mark GoulstonWe all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? ... As a psychiatrist, Goulston has seen his share of 'crazy' and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean into the 'crazy'--to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally.