Myth, Please.

In this episode of The Hospitality Playbook, our executive team takes a step back to challenge the myths in the industry and talk about what hospitality really looks like — from the Guest perspective, the Associate experience, and the lens of those considering a future in the industry. This conversation dives into the balance between delivering exceptional service while supporting the people behind it, the way expectations are shaped by reviews and perception, and what growth and opportunity actually look like within hospitality today. Along the way, the team also touches on practical insights for Guests — including how to think about booking timing and getting the best value when planning your stay — giving a behind-the-scenes look at how pricing and demand actually work.Whether you’ve experienced hospitality as a Guest, built a career in it, or are just starting to explore the industry, this episode offers a clearer, more grounded perspective — without the noise of outdated assumptions.