Nailing the initial consultation with Lauren Cosson

Welcome to Episode 111 of the You4ia Health Podcast. This week on the show I sat down with osteopath and owner of the performance centre in Fitzroy Lauren Cosson. The performance centre is a gym in which allied health professionals integrate with trainers or exercise physiologist to develop a rehab plan that is both attainable and sustainable following your in house from the start to the end. This space also acts a general training facility too.   In today’s chat we put our business hats on and spoke about specific components of business that can increase client retention as well as provide the best experience for your members.   Lauren being an osteo and myself being a personal trainer spoke about how these skills can be transferrable between both industries.   We want to nurture our clients from the lead generation space all the way to ongoing consistent memberships. We narrowed in on the initial consultation on just how important this step is on a client’s journey. Relationship building and connection are skills that are so vital in a customer facing industry and it truly shows that you care about your member/ patient.   I hope you got as much out of this one as I did.    Join in the conversation on socials by tagging in both Lauren and I and letting us know what you thought of the episode. This in itself means so much and helps the podcast grow. Don’t forget to share this episode with a friend or two.   You can get in contact with Lauren below: @osteo_with_lauren   A special mention to sponsors of the show.   Greenback: It’s no secret that my diet is 100% plant based and that’s why I align with brands who share the same values. That’s why this show is brought to you by greenback, an Australian made and owned supplement company who is completely plant based and vegan friendly. Greenback’s better for you range features clean complete plant protein powders, bars, cookies and my personal favourite plant based ice cream. All of these products come in a range of different flavours and are high in fibre and protein with the added benefits of being gluten, dairy and preservative free The convenience of having great tasting, high protein plant based options when I’m on the go has been a life saver, my personal favourite is the sacred combination of dark chocolate and mint. Head over to www.wearegreenback.com for a full list of products and stockists or you can get your hands on the greenback product range at all major retailers including Woolworths, Coles and chemist warehouse.   If you’re shopping online don’t forget to use the code “you4iahealth” at the checkout for 10% off!   Eimele: My You4ia Health community would know I adopt a plant exclusive diet. While majority of essential nutrients can be attained from a plant rich diet, there are some nutrients that need a little love. Lucky for us plant-based folks Eimele have formulated the essential 8 Multi-nutrients. Which features some key nutrients that plant based eaters may fall short on.   The 8 key nutrients formulated in the capsule include  Omega 3 DHA/EPA iodine  Selenium Iron  Vitamin D3  Vitamin B12 Calcium  Zinc    To get yours head to www.eimele.com/you4iahealth and use the code “You4iahealth” at the checkout for an extra 10% off your first order On top of the generous subscription discount.