Nancy El-Miski - Grief, Empathy & Patient-Centred Care

CONTENT NOTE  This episode includes an open discussion of terminal illness, the death of a parent, and end-of-life and palliative care, with a brief reference to pregnancy loss. Support for pharmacists is available through the Pharmacists’ Support Service, 1300 244 910.In Part 2 of this conversation, we welcome back Nancy El-Miski, registered pharmacist and Credentialled Diabetes Educator at SparrowHub, for a conversation she asked to have: grief, and what it means for how we practise.This is one of the most personal episodes we've shared.Nancy reflects on supporting her father through cancer, balancing the roles of daughter and pharmacist, and how grief changed the way she practises pharmacy.Rather than seeing empathy as simply being kind, Nancy explains why understanding a patient's lived experience is one of the most important clinical skills a pharmacist can develop.In this episode:Holding the roles of daughter and pharmacist during her father's palliative careWhy she chose to stock and train her team on end-of-life medicationsHow understanding grief changed the way she designs patient servicesA simple habit that helps you notice when a patient or colleague is struggling"Empathy is one of our best tools in pharmacy." - Nancy El-MiskiWhether you're early in your career or have been practising for decades, this conversation is a powerful reminder that the care pharmacists provide extends far beyond dispensing medicines.You can find Nancy El-Miski on LinkedIn.About Your Pharmacy Career PodcastWelcome to Your Pharmacy Career Podcast, proudly produced by Raven’s Recruitment - the experts in pharmacy career and locum services for over 30 years!Hosted by Pharmacist, Krysti-Lee Patterson, every episode is your gateway to new opportunities in the pharmacy profession. From expert advice to inspiring success stories, we’re here to spark ideas, guide your career, and help you achieve your goals. Whether you're a student, an early-career pharmacist, or a seasoned professional, this podcast is designed to keep you informed and inspired.Proudly brought to you by the Pharmaceutical Society of Australia. The PSA is committed to empowering pharmacists through advocacy, innovation, and industry-leading professional development. To become a member or learn more about how the PSA can support your career, visit www.psa.org.au.Pharmacy Daily is a proud supporter of Your Pharmacy Career Podcast. If you're in the pharmacy world, it's a great resource to stay up to date with the latest industry news. To subscribe, just head to pharmacydaily.com.au to get the newsletter delivered straight to your inbox