Nancy Friedman, Popular Customer Service Keynote Speaker

First up: Nancy Friedman, a well-known and popular customer service keynote speaker, was born and raised in Chicago, Illinois. Nancy was dubbed ‘The Telephone Doctor’ by a newspaper editor at the Quad City Times in Davenport, Iowa after delivering a customer service program to his News Department. http://www.nancyfriedman.com/Then:Boy From Buchenwald: The True Story of a Holocaust Survivor, for middle grade readers, is by Susan McClelland and Romek Wajsman, who changed his name to Robbie Waisman when he moved to Canada in 1949. https://www.smcclelland.com/And: Shawn Bloom has been the president and CEO of NPA since 2000. He is responsible for the strategic direction, operational activities and overall performance of the association and leads state-related activities. Previously, he was executive director of the Missouri Association of Homes for the Aging and worked in the Policy and Governmental Affairs Division of Leading Age. https://www.npaonline.org/