NAPL Top Managment Conference "TMC Update" #2: Serve Thy Customer 3/8/2007

NAPL, the trade association for excellence in graphic communications management, is pleased to present Episode #2 in a series of podcasts reporting "live from the scene" about the activities and speakers at NAPL's Top Management Conference, taking place this week, March 7-11, in Santa Barbara. This podcast features a conversation with Gregg Davies of Action Printing, Andrew Field of PrintingForLess.com, and Dick Westfall, an NAPL Board Member and leading industry expert on customer service. Hosting the conversation is Cynthia Valentino, NAPL's senior director of marketing and media relations Download the podcast here (11.1 mb stereo MP3 file, 11:50 duration). For information about the many benefits of membership in NAPL, call (800) 642-6275, Option 4, or visit www.napl.org. Keywords: NAPL, customer service,top management conference,tmc,Santa Barbara,forum,conference,printing,press,graphic,communications,NJ, Paramus, podcast, lubetkin