Nate Brown - Engaging Employees Through Gamification

Gamification is way more than badges and high scores on a leaderboard. It is finding creative and exciting ways to turn everyday work into engagement opportunities! Between mini disc golf tournaments, rock star awards, happiness wheels, murder mystery dinners and countless other pursuits, at his workplace, my guest today gives his team a compelling story to tell. Today Nate and I discuss the techniques that have helped his support organization drastically reduce turnover and scale the mountain of engagement. We’ll cover the many different applications for gamification, including training and change management, while also laying out practical steps to implement your own program. You’ll hear: Types of problems that Gamification can help solve Guidelines for setting up a program Examples of game mechanics that work Things to avoid when creating a program About Nate Brown: Growing up, Nate specialized in “unique” games at least for kids. These included golf, tennis, badminton, and ping-pong. Most of his afternoons were spent kicking around a golf course, followed by evenings in our basement game room. The pinnacle of his youth came when he won a talent show by reenacting Disney’s “The Lion King” on rollerblades. Nate works for UL (Underwriters Laboratory) in the area of Workplace Health and Safety. Nate has never stopped playing games, and has now found many great ways to do while at work. Recently Nate has been participating in the larger support community through blogging and speaking. He has led sessions on Customer Effort Score and Gamification at the ICMI and HDI Conference and Expos. He is also the author and founder of the blog CustomerCentricSupport.com. Nate and his wife have two daughters and live in Nashville, Tennessee where he enjoys disc golfing, fishing, photography and serving in his local church. You can connect with Nate at his blog: www.customercentricsupport.com and on Twitter at @CustomerIsFirst About Your Host: A gamification speaker and designer, Monica Cornetti is rated as a #1 Gamification Guru in the world by UK-based Leaderboarded. She is the Founder and CEO of the Sententia Gamification Consortium, hosts a weekly Gamification Talk Radio program, and is author of the book Totally Awesome Training Activity Guide: Put Gamification to Work for You. Monica’s niche is gamification techniques that can be used within the framework of corporate talent development. Connect with Monica onTwitter @monicacornetti. Websites: www.monicacornetti.com and www.sententiagames.com