Navigate difficult conversations with confidence

In this follow up to our webinar Naima & Nicola discuss deescalating conflict, and preparing for and having conversations when people may not hear what you are saying. Naima shares practical advice and tools you can use to enable you to navigate difficult conversations more confidently. Speakers: Naima Fowlis, Clinical Psychologist, Barnet, Enfield and Haringey Mental Health NHS Trust Nicola Wake, Associate Director, Medicines Optimisation and Engagement, NHS Specialist Pharmacy Service Webinar recording & resources: https://www.sps.nhs.uk/articles/navigating-difficult-conversations-with-confidence/ 'Ask Tell Ask' Strategy Baile WF, Buckman R, Lenzi R, Glober G, Beale EA, Kudelka AP. SPIKES-A six-step protocol for delivering bad news: application to the patient with Cancer. Oncologist. 2000;5(4):302–11. SPIKES Tool Back, Anthony L., et al. "Approaching difficult communication tasks in oncology 1." CA: a cancer journal for clinicians 55.3 (2005): 164-177. NURSES Tool Campbell T. C., Carey E. C., Jackson V. A., Saraiya B., Yang H. B., Back A. L., Arnold R. M. Discussing prognosis: Balancing hope and realism. Cancer Journal. 2010;16:461–466.