Navigating Care Beyond the ER

For people trying to access supports, navigating a complex and constantly changing system can be difficult—and sometimes they end up in the emergency room looking for help. Health navigators embedded in the Royal Alexandra Hospital connect community members with shelter, housing, and other supports once they no longer need medical care. In this episode, director of health services Beth Klingenberg and manager of community initiatives and partnerships Thomas Ogigbah explain how the health navigator program works and how a well-connected navigator can be the difference between a missed connection and a warm handoff. To learn more about Hope Mission’s programs and to donate, go to hopemission.com.