Navigating Conflict at Work - With Sarah Albo

Did you know that a good 70% of employees avoid conflict? Where do you land on this? Are you avoiding conflict at work? I definitely used to be guilty as charged ;-) and even though I feel equipped to navigate conflict these days, it still doesn’t come easy. If this sounds at least a bit familiar to you, then you've got to meet my colleague Sarah Albo. Sarah is a Conflict Coach (yes, that’s a thing!), Certified Mediator and HR Consultant. In other words, she gets called in to mediate conflict, restore company culture, or help if someone has a difficult time with mental health. In this week’s episode of The Manager Track podcast, you’ll hear my open and honest conversation with Sarah about why conflict resolution is a tricky thing for us to learn, what differentiates constructive from destructive conflict and how you can de-escalate or even prevent conflict from arising in the first place. — RESOURCES MENTIONED — Connect with Sarah on Instagram, Linkedin, and Twitter Subscribe to Sarah’s Monthly Newsletter on NovelHR The Thin Book of Trust: An Essential Primer for Building Trust at Work by Charles Feltman Webinar Registration Link: Managing Emotions in Workplace Conflict — OTHER EPISODES YOU MIGHT LIKE — Episode 101: People Pleasing Leaders: An Oxymoron Episode 38: How to Have Difficult Conversations that Inspire and Motivate - An Interview with Aleta Maxwell Episode 31: Master Any Conflict Situation — WHAT’S NEXT? — Grab your copy of Ramona's best-selling new book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': https://amzn.to/3TuOdcP If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at https://www.linkedin.com/in/ramona-shaw Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for --> www.ramonashaw.com/masterclass Don't forget to invest time each week to increase your self-awareness, celebrate your wins, and learn from mistakes. Your career grows only to the extent that you grow. Grab your Career Journal with leadership exercises and weekly reflections here: www.ramonashaw.com/shop Love the podcast and haven’t left a review yet? All you have to do is go to https://www.ramonashaw.com/itunes and give your honest review. Thanks for your support of this show! — CHAPTERS — 00:00 Preview 01:31 Intro 02:15 Navigating Conflict 03:31 How did you become a conflict coach? 05:23 Constructive vs Destructive Conflict 07:34 Preventing destructive conflict 09:17 Feltman's four components (+ bonus from Sarah) 11:41 Avoid the storyland of assumptions 14:16 Prepare for communication 16:12 The fear of hurting someone else 18:09 What else drives us to avoid conflict? 20:32 Cost of not addressing conflict 22:05 Creating Safe Spaces 24:47 Dealing with conflicting opinions 26:19 Cause and effect 29:25 How to pick your battles? 34:19 Connect with Sarah 35:20 Outro * Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.