Navigating Conversational AI: Peter Swimm on Smarter Automation and Real-World Pitfalls

Send us Fan MailWelcome to another episode of Discover Fresh Perspectives! This week, David Gouthro sits down with Peter Swimm, a seasoned expert in conversational AI and workplace automation. Together, they unpack what artificial intelligence really means and dig into the rise and real-world use of conversational AI—from chatbots on business websites to the impact of large language models like ChatGPT.Peter brings a refreshingly honest look at both the opportunities and frustrations of AI and automation, sharing personal stories and practical insights from his work with businesses of all sizes. The conversation moves from the nuts and bolts of automation and the everyday struggles of small business owners, to thought-provoking advice on when—and why—you should (or shouldn’t) bring AI into your workflow.Whether you’re an AI enthusiast, a small business owner, or just curious about the latest technology shaping our work and lives, you’ll find lots to chew on in today’s episode. So grab your coffee, get comfy, and join us as we explore how to make work smarter, not harder—with a little help from AI.A Bit About PeterPeter Swimm has long been fascinated by the evolving definition of artificial intelligence. From the early days of punch card computers, he's observed how society has struggled to define what intelligence truly means. Recognizing that today’s “AI”—especially conversational AI and workplace automation—is often little more than computer programs we talk to rather than type at, Peter brings a grounded perspective to discussions about technology. Through his work and conversations, he highlights the sometimes blurry line between genuine intelligence and the tools we call “smart,” inviting us to reflect on what these developments really mean for how we work and communicate.More About PeterPeter's Website: https://www.itstoilville.comPeter's LinkedIn Profile: https://www.linkedin.com/in/peterswimm/***************************************************************You can connect with David Gouthro at:Website:https://davidgouthro.com/  (where you can also subscribe to my Blog)LinkedIn: https://www.linkedin.com/in/davidgouthro/NOTE: If you wish to join in the podcast fun, please click here to book your own episode with me: https://calendly.com/gouthro/podcast-pals!