Navigating crucial conversations in health care

We sit down with Kim Downey, a physical therapist, and Frances Mei Hardin, an otolaryngologist, to dive into the nuances of navigating difficult discussions in the medical field. From delivering challenging diagnoses to addressing patient concerns, we'll uncover strategies for preparing, communicating, and fostering understanding in crucial moments. Tune in as we share insights, personal experiences, and practical tips for mastering these essential conversations. Kim Downey is a physical therapist. Frances Mei Hardin is an otolaryngologist. They discuss the KevinMD article, "How doctors can have successful crucial conversations." Our presenting sponsor is Nuance, a Microsoft company. Together, Microsoft and Nuance are leveraging their rich digital technology and advanced AI capabilities to tackle some of health care's biggest challenges. AI-driven technology promises to revolutionize patient and provider experiences with clinical documentation that writes itself. The Nuance Dragon Ambient eXperience, or DAX for short, is a voice-enabled solution that automatically captures patient encounters securely and accurately at the point of care. DAX Copilot combines proven conversational and ambient AI with the most advanced generative AI in a mobile application that integrates directly with your existing workflows. Physicians who use DAX have reported a 50 percent decrease in documentation time and a 70 percent reduction in feelings of burnout, and 85 percent of patients say their physician is more personable and conversational. Discover AI-powered clinical documentation that writes itself. Visit https://nuance.com/daxinaction to see a 12-minute DAX Copilot demo. VISIT SPONSOR → https://nuance.com/daxinaction SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended GET CME FOR THIS EPISODE → https://earnc.me/0AG85w Powered by CMEfy.