Navigating Difficult Conversations with Confidence, Grace & Ease - A Conversation with Heather Criswell

In this episode I am joined by Heather Criswell, a seasoned entrepreneur turned communication coach. Heather shares her expertise in helping individuals and leaders navigate difficult conversations with confidence, ease, and grace, emphasizing the importance of clarity and emotional awareness. To two of us sit down and discuss strategies for improving communication, including setting clear goals before conversations, understanding the energy you bring, and prioritizing relationship, respect, and outcomes. We also explore the impact of technology on communication, highlighting the importance of mindfulness in decoding messages accurately and managing emotional triggers. Heather provides actionable advice, such as having a conversation with yourself first to identify your non-negotiables and preparing for various outcomes. The discussion underscores the value of self-awareness, emotional regulation, and empathy in creating meaningful connections and resolving conflicts effectively. You can find Heather at The Conversation Academy to learn more about her tool the conversation station.