Navigating Difficult CONVERSATIONS with Marcia Reynolds

Marcia Reynolds is the president of Covisioning, LLC, where she coaches leaders to be more engaging and effective in their conversations. Her newest book is Coach the Person, Not the Problem. She’s also the author of The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs and Wander Woman: How High-Achieving Women Find Contentment and Direction. Her work has been featured in Harvard Management Review, Forbes, CNN, ABC, The Los Angeles Times and more.In the interview we discuss…2:00 Marcia’s #1 leadership tip - make people feel seen, heard and valued3:00 how to create a powerful presence5:00 be aware of whether you contribute to or drain energy from people9:00 people are looking for connections more than answers10:00 be aware of your intention12:00 how to avoid using the wrong words14:00 key questions: “Could you tell me what you mean by that?” “What does that mean to you?”15:00 how to define your goal and be upfront in a difficult conversation17:00 how to reset a conversation that isn’t going in the right direction21:00 being comfortable with uncertaintyAfter the interview…Read “Coach the Person, Not the Problem” https://www.amazon.com/Coach-Person-Not-Problem-Reflective/dp/1523087838Read “The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs” https://www.amazon.com/Discomfort-Zone-Difficult-Conversations-Breakthroughs/dp/162656065XRead “Wander Woman: How High-Achieving Women Find Contentment and Direction” https://www.amazon.com/Wander-Woman-High-Achieving-Contentment-Direction/dp/1605093513Visit Marcia’s website https://covisioning.com=============Allison DunnExecutive Business CoachDeliberate Directions + Executive Business Coaching + Training Center3003 W Main Street, Suite 110, Boise ID 83702(208) 350-6551Website https://www.deliberatedirections.comLinkedIn https://www.linkedin.com/in/allisondunnPodcast https://podcasts.apple.com/us/podcast/deliberate-leaders-podcast-with-allison-dunn/id1500464675 Think First