Navigating GEO: Earned Media & SEO Tactics That Actually Work

In this episode of The Marketing Front Lines, we speak with Nicholas Lembo, VP of Marketing at Coast, a modern finance solution revolutionizing expense management for trades businesses. Coast is disrupting the legacy fuel card industry by providing fleet managers with unprecedented control and visibility across fuel and non-fuel expenses. From landscapers to HVAC companies, Coast serves businesses with 5 to 500+ vehicles that need better solutions than outdated competitors offer. Nicholas shares tactical insights on navigating the AI-driven search landscape, building scalable marketing systems during hypergrowth, and using AI to solve sales enablement challenges without adding headcount. Topics Discussed: Transitioning from paid social dominance to a diversified channel mix Navigating GEO (Generative Engine Optimization) and AI Overviews impact on search Building marketing systems and processes for Series B hypergrowth Using AI workflows to create temporary solutions that extend hiring timelines Leveraging call recording analysis for automated sales enablement content Moving upmarket while maintaining product-led expansion strategies Balancing community forum presence with earned media for AI visibility Understanding multi-touch attribution through customer journey mapping Lessons For B2B Tech Marketers: Prioritize Message Clarity Over Channel Sophistication: Nicholas' philosophy centers on cutting through B2B noise with crystal-clear messaging about value, audience fit, and differentiation. In an era of AI-generated outbound and inbox overload, the fundamental discipline of articulating "what we do, who it's for, and why it matters" becomes your most defensible competitive advantage. This communications-first approach trumps channel optimization every time. Treat Your First 90 Days Like Sales Onboarding: Rather than taking a channel-by-channel audit approach when joining a new company, Nicholas recommends immersing yourself in sales calls and customer conversations. His goal: become the best salesperson on the team. This ground-up understanding of how customers move through the sales cycle provides the context needed to build effective attribution models and identify high-leverage customer journey moments. Build AI-Powered Stopgaps to Buy Time for Strategic Hires: Coast uses AI to analyze sales and onboarding call recordings, identifying common themes and automatically generating enablement content tailored to specific customer profiles and journey stages. This approach doesn't eliminate the need for dedicated enablement hires—it creates sophisticated temporary solutions that prevent bottlenecks during rapid scaling, allowing you to wait for the right person rather than rushing into the wrong hire. Map Attribution by Customer Journey Segments, Not Just Channels: Nicholas discovered that trade show attendees are highly likely to attend future events with specific content flavors. This insight came from stitching together high-leverage journey moments rather than viewing channels in isolation. Put yourself in the customer's shoes and trace their actual path—the patterns you discover will reveal attribution insights that channel-level reporting obscures. Invest in GEO Through SEO Fundamentals Plus Earned Media: Coast's approach to generative engine optimization focuses on three areas: community forum engagement (like everyone else), expanded PR and earned media efforts (a longer-term play), and strengthened SEO fundamentals that create spillover benefits for AI Overview visibility. The key is running multiple tests while tracking which efforts correlate with GEO results, acknowledging that algorithm changes make this a moving target. Design Your Expansion Strategy Around Natural Product Wedges: Coast started with fuel cards—a well-known category ripe for disruption—then expanded to non-fuel expenses when customers organically requested the capability. This product-led expansion from a narrow wedge into adjacent use cases (Home Depot runs, vehicle maintenance) provides a clear marketing narrative and natural cross-sell motion that serves the same ICP with increasing wallet share. Scale Teams Around Functional Gaps, Not Headcount Targets: With 12 people today and plans for 3-4 additions through 2026, Nicholas focuses hiring on specific functional expertise gaps rather than arbitrary growth targets. His current priority: lifecycle marketing capabilities supported by automated tooling. This disciplined approach to team building ensures each hire solves a specific scaling bottleneck tied to strategic priorities like core ICP retention and cross-product adoption.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM