MSP Price Increase: How to Tell Clients It's Coming

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the MSP community. They start with a casual chat about the weather and gardening before moving on to a listener's question regarding the best ways to communicate price increases to customers. The conversation shifts to security concerns, particularly focusing on vulnerabilities in printers and scan-to-email features, and the implications for MSPs. They also discuss recent developments in AI, including users' reactions to changes in Chat GPT and the security risks posed by new hacking techniques. The episode concludes with discussions about managing various devices on networks, upcoming events and courses, and the importance of continual learning and adaptability in the rapidly evolving tech landscape. --- Chapter Markers: 00:00 Introduction and Welcome 00:23 Weather and Personal Updates 02:44 Handling Price Increases 11:03 AOL's Nostalgic Announcement 12:25 ChatGPT and AI Developments 17:07 Printer Security Concerns 23:27 Upcoming Events and Courses 27:22 Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.