Navigating the Healthcare Maze: How Clarity Bridge Supports Unpaid Carers

In this episode of the Care Without Burnout podcast, host Donna Bentley-Carr welcomes Liz, a pharmacy technician with 25 years of experience in the health industry, who has founded Clarity Bridge, a non-clinical advocacy service designed to support unpaid carers navigating the complexities of the healthcare system. Liz shares her personal journey that inspired her to create this service, highlighting the challenges carers face during hospital discharges and the often confusing medical terminology they encounter. Clarity Bridge Website - https://www.myclaritybridge.uk/ KEY TAKEAWAYS Clarity Bridge Advocacy Service: Clarity Bridge is a non-clinical advocacy service designed to help individuals navigate the complexities of the health system, particularly during the discharge process from hospitals. Understanding Medical Terminology: Many discharge letters and medical documents are filled with jargon and codes that can be confusing for patients and their families. Clarity Bridge aims to translate this information into plain English to help families understand their loved ones' care needs. Nationwide Availability: Clarity Bridge is not limited to a specific locality; it offers its services nationwide, making it accessible to anyone in need of support during challenging healthcare situations. BEST MOMENTS "Clarity Bridge is an advocacy service... for people that are trying to navigate the health industry and understand where they are in that system." "When you're a patient... it opened my eyes to how people that don't have the professional experience navigate the system." "It's not just a case of helping people navigate discharges... but also preparing for up-and-coming appointments." ABOUT THE HOST Donna brings both professional depth and personal lived experience to every conversation. She holds a Diploma in Coaching and Positive Psychology and is a qualified Alcohol-Free Performance Coach.  She had 28 years in NHS nursing and clinical leadership - including Matron roles in a busy teaching hospital -  yet found being a carer for a loved one incredibly challenging. That was when she founded Care Without Burnout, a not for profit Community Interest Company, to bridge a gap the NHS simply doesn't have the capacity to fill: preventative, relational support for the people doing the caring. Whether you're in the thick of it right now, supporting someone who is, or working alongside carers professionally this podcast is for you. New episodes every Monday. Subscribe wherever you listen. ⁠⁠https://www.facebook.com/share/18sSX8fkRw/⁠⁠ ⁠⁠https://www.instagram.com/carewithoutburnout?igsh=MTdvdmV6enY4ZTkxNw==⁠⁠ ⁠⁠https://www.tiktok.com/@cwb.cic?_r=1&_t=ZN-97SQfpF2r26⁠⁠ ⁠⁠[email protected]⁠⁠  ⁠⁠https://carewithoutburnout.org⁠⁠